Get A Move On _LC

Response from Get A Move On _LC

We appreciate the opportunity to respond to this complaint. The move was scheduled to be picked up on 5-14-09 in Houston, to be delivered on 5-17-09 in Denver. At the time of the estimate, the customer said they did not need a direct delivery. Our salesman called to let them know that we would be three days late, not five. As for the packing problems, we were not hired nor paid to do any packing. The customer was not packed when we arrived, so we helped them finish packing free of charge. As for the items left behind, it is the customer’s responsibility to make sure we have loaded everything to be moved during the final walkthrough. The customer has never called our office about this matter. As for the TV, the customer has never contacted our claims department. The TV was old and probably not valued over the agreed upon $250 deductible.