Cross Country Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?48.39%
Estimator's Profession Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?5
Was the staff courteous?5
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Good Service/Hidden Charges

Based on the fact that the rate is based on move/hour, I was a little hesitant that the movers would take their time in a way to drive up the price. However, they moved very quickly and handled all of our belongings with extra care. They were very curteous and on time as well.

The only sour note is that we were quoted $300. They tell you that you will be charged a 5% fee if you use your credit card and also a 5% gas fee and also an extra $75 for each additional hour. By my calculations that had me paying an extra $30 for a total of $330 if done in 3 hours.

They ended up taking 3 1/2 hrs and charging for a full extra hour of $75 and then charged $75 for gas (don't know where they got that) and also charged $120 for plastic wrap they used on the furniture (which I didn't know about and asked they didn't use, but hey, insisted based on liability issues). They also charged me for the tape that they used.

They "throw" the blankets in for free. All in all I'd say that the service is good, but that there were definately hidden fees.


M Ahart


Seamless Service
4/14/2010 Posted by P. Crawford

Mark from Cross Country worked to make my move as seamless as possible. While I wound up paying for it, they took very good care of me and my belongings -- all the furniture was well-protected and the...

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Low estimate high price
2/10/2010 Posted by D Farrington

The movers used a lot of packing material, including the last of my personal tape. They claimed that they had to use the material to prevent damage to my...

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One bedroom move
11/13/2009 Posted by M Abraham

The movers themselves were very good, but I paid more for packing materials than I expected.

The estimator let me know that there would be additional cost for moving materials but told me ...

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