USA All Points Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?31.25%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?3
Was the staff courteous?3
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

My Move

First, instead of sending the 27-foot truck, they sent a 17-foot truck -- this was not nearly big enough to fit all of our stuff. Thank goodness we sold our washer and dryer to the buyers, so the movers didn't have to move those items. They ran out of room before they moved the refrigerator, so we had to move that ourselves. They bubble wrapped and shrink wrapped everything. Of course, it was an additional charge for the shipping materials they used, which came up to almost $2,000. They took over 10 hours to move us (after 8 hours, they charge you time and a half) and only moved about half of our belongings. They also charged a 10 percent fuel surcharge (10 percent surcharge on your total bill). Although I appreciate them being extra careful, it was a total over kill. We were only moving 10 miles away and moving out of a three bedroom house. The cost was three times what I was expecting and the move took double the expected time.
N Waddill

Response from USA All Points Moving & Storage

We spoke to the customer before the moved and asked her to tell us all of the pieces of furniture she needed moved, based on the information she gave us, we decided on the truck size and gave an estimate for the moving time/cost. Upon arrival, there was much more furniture than she initially stated, that is what caused the truck to not fit everything and the estimated time and cost to be inaccurate. The customer was told that packing materials would be a separate cost. All charges incurred were based upon a previously agreed upon contract that the customer signed beforehand.

As Requested
1/6/2011 Posted by B Keller

The two movers did a good job but two pictures were damaged as well as a lamp. Was not told a tip was expected until job was over by driver. Driver was al...

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Lots of prices creep in
12/23/2010 Posted by K Grierson

The movers were very courteous. However, the original estimate ballooned, largely due to the cost of packing--$300 for just 6 items (we had them move large ite...

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Terrible
12/9/2010 Posted by L Johnson

They totally overcharged me for a move only 15 minutes away. I couldn't believe it would cost $1,200 for a move right down the street. If they would have thoroughly explained this to me in the beginni...

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Good crew blinded by the contract
12/9/2010 Posted by S Gauldin

I was not given the estimate of the total costs. They should have listed items that needed to be wrapped in order to be moved in the contract. They would not move my bed, coach, and love seat unl...

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Review of All Points Movers
12/9/2010 Posted by A Payne

There were so many hidden and undiscussed costs at the end of the move that I was appalled. I asked about many of them during the estimate at the office but the rep did not mention any of them. She sa...

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