America Van Line
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 93.12% |
| Estimator's Professional Knowledge? | Limited |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 3 |
| How did they handle your belongings? | 2 |
| Was the staff courteous? | 2 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
It was helpful, I wish it included better business reviews. I was quite discouraged by additional
Only the first part of the move has been completed. We received our furniture on May 8th. They charged extra for overtime - however, overtime was incurred because they wrapped everything - too many things that we did not ask them to wrap. For example, we purchased mattress covers, chair covers and sofa covers (per the moving company's request), which took extra time. They took apart bookshelves and tables and chairs that did NOT need to be taken apart, this also added additional time and I worry they will not be put back together properly and fear I will incur overtime charges on the other end.
D Williams
Response from America Van Line
I am sorry to hear that the customer was dissatisfied with the move and would like to address the customer concerns: We have picked up on time and delivered on time as customer requested. We have wrapped all items in order to be safely moved, disassemble and reassemble for the same reason and as the customer indicated there were no problems. The price was within 10 percent ( even less that that) which is very reasonable in the
moving industry. I am not sure what it means by the first part of the move was completed for we have delivered all items.
Pleasant Experience
11/18/2010 Posted by C Exum
I recommend being personally involved when the
movers re-assemble your items. Although there was no damage, I was missing a few screws that were left at the ot...
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Excellent experience
12/28/2009 Posted by M Todd
Though I did not foresee any problems, I was amazed at how easy and smoothly the move was. The staff at American, from the initial phone call I received,...
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Polite Service
11/13/2009 Posted by T Mulder
Estimator/sales staff very professional and prompt which is why I chose America Vanlines. Movers were very courteous. 2 items were lost on arrival at move in location. Move took longer than expected b...
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Unprofessional
11/5/2009 Posted by L Selvage
They did not get all our stuff on the truck. One of three reasons - I didn't tell them everything I had, they underestimated what I had, or they didn't pack the truck very well. I asked the team le...
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