Serenity Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 38.20% |
| Estimator's Professional Knowledge? | Limited |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 1 |
| Was the staff courteous? | 1 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | Yes |
| Was the moving company responsive to your claims | No |
Terrible, Terrible Service
The move was supposed to happen on Wednesday between 8a.m. and noon, but the moving company didn't arrive until 7p.m/ the next day. Then they wouldn't even take all the belongings because they weren't in the original estimate. And to top it off, when they arrived because no one was home (at this point it was two days later), they said they couldn't wait. The service was terrible, from the foreman to the dispatcher to the movers, they were just rude and not willing to listen or communicate with us about the problem. When I called to complain my call was never returned by the supervisor.
A Canal
Don't Use Serenity Van Lines
9/24/2010 Posted by S Romero
This move has been a nightmare that won't end. We still don't have all our belongings and had many valuable items broken and/or destroyed. This was a second rate company pretending to be professional....
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Not Good
6/24/2010 Posted by C E.
I would not recommend that you use this
moving company. They lost a $1,200 T.V., they broke three mirrors and my dresser. They also did not...
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An Unprofessional and Awful Experience
6/21/2010 Posted by J Thrower
We have reported this moving company to the Better Business Bureau, which we just lea...
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Bad experience
12/21/2009 Posted by L Wallace
I used Bekins/Serenity they were great in the sales process. I left my roommate in charge of the pick up, during which the movers onsite changed the...
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