Cross Country Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?47.79%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?5
Was the staff courteous?3
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Low estimate high price

The movers used a lot of packing material, including the last of my personal tape. They claimed that they had to use the material to prevent damage to my belongings, but this was overkill: multiple layers of plastic wrap on all mattresses and box springs. The estimator told me to have everything boxed and ready to move, so I shrink-wrapped chests of drawers to prevent the drawers from moving, and the movers still put tons of plastic over my plastic. It seemed to me that they were boosting up the material use to charge me more money. I complained directly to the foreman and asked them to go easy on the packing material, but they ignored me. The foreman told me he would use about $100 worth of material, "if that much" is an exact quote. He charged me over $200 for material, and then took an additional hour to unload. Additionally, the estimator told me the movers would reassemble the beds, even though I disassembled them myself, the movers refused to reassemble the bed I originally disassembled. Finally, the foreman gave specific information on how I should tip him and his helpers, indicating to me that the tip should be sufficient so he could get a larger cut and disseminate the remainder to his two helpers.

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D Farrington


Seamless Service
4/14/2010 Posted by P. Crawford

Mark from Cross Country worked to make my move as seamless as possible. While I wound up paying for it, they took very good care of me and my belongings -- all the furniture was well-protected and the...

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One bedroom move
11/13/2009 Posted by M Abraham

The movers themselves were very good, but I paid more for packing materials than I expected.

The estimator let me know that there would be additional cost for moving materials but told me ...

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Good Service/Hidden Charges
11/13/2009 Posted by M Ahart

Based on the fact that the rate is based on move/hour, I was a little hesitant that the movers would take their time in a way to drive up the price. However, they moved very quickly and handled all...

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