First USA Vanlines


Mover Report Card

Before Your Move
Accuracy of Estimate?56.52%
Estimator's Professional Knowledge?Good
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?2
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Bad Experience

The driver made no attempt to enter my neighborhood, claiming that he would scrape the bottom of the trailer on the ground (my neighborhood has a speed bump). Having seen double-drop trailers in my neighborhood before, I believe that he could have made it.

He then charged me $300 for a "long haul". He worked alone, and would not accept any help from my new wife or myself. This meant, when he carried heavy things up the stairs, we would drag them up with the transport dolly. It ripped apart my outside wooden front steps because his dolly was 100% metal (no carpet or plastic to slide on).

I also now have a beautiful stain on my inside steps that is the exact width of the dolly supports. Coincidence? Luke, the estimator, was great to work with, but the moving staff was not -- they were six (6) hours late for the pick-up!


C Smith


Better Than I Expected
11/1/2010 Posted by N Churchill

Cardinal moving systems offered the best moving quote by at least 20 percent cheaper than other companies. It seemed too good to be true, and to be honest I wa...

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Cardinal Moving Co -- Great Value
7/15/2010 Posted by M Yanity

I had a very good experience with Cardinal Moving Co. The movers were courteous, professional and surprisingly fast. My estimator was so friendly. The differen...

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Excellent service
3/15/2010 Posted by X Shen

They were very good. The salesperson handled his job responsibly and professionally. To meet our schedule, they offered to re-schedule the moving date to Sunday. They arrived at destination on time an...

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Sad and disappointed
2/24/2010 Posted by A Turner

First, the estimator promised me more than once that the company did not outsource, that it would be First USA that picked up our belongings and First USA that dropped everything off.
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Great Movers
11/3/2009 Posted by J Lucas

Tim and his guys were fantastic! They were quick and very professional! They were the best and I would recommend them to anyone!

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