HomeMoving ServicesCousins USA Moving & StorageMoving Reviews

Cousins USA Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?66.67%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?2
Was the staff courteous?4
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

My August Move

Didn't have damages but a lot of the furniture was scratched or scraped. The two gentlemen were very nice but a little slow. We were not very pleased with the final amount because it was two hundred dollars over the estimate. We wouldn't have minded paying a little more than the original estimate but it went way over. 

It started raining, and instead of covering furniture up and continuing with the move, they waited until it stopped raining. I have to say if my friend and I ever had to move again, we would not use this company again.


L R.

Response from Cousins USA Moving & Storage

I would like first to understand how she says that they didn't have any damages but a lot of furniture was scratched. The orgional phone quote was $401.00 and the final move cost was $532.00 not $600.00. The shipper would have received a FREE in home estimate for a binding price but refused; she also could have filled out an online inventory but also elected not to.

As far as the rain it was a downpour and wasn't safe for the men or the furniture to move in those conditions; the delay was only about 15 minutes. Also, when the customer filled out the final questionaire she noted that the move was GREAT!.

Cousins USA Stevens
12/31/2010 Posted by R Meyers

The moving estimator was experienced and pleasant. Also, the three person moving crew was professional. This was a positive experience for us.

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Surprisingly Smooth Move
11/29/2010 Posted by C R

We were very happy with our movers - we had a small local move (one truck full of furniture) that took a total of 2 1/2 hours for our movers to finish but woul...

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Atl-Port St Lucie
4/27/2010 Posted by R. Montoney

Movers were very courteous; however we were unhappy with several issues. We were told we would receive a call 24-48 hours prior to the move in order to let us know when they would be at our place...

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Better Than Expected Move
11/13/2009 Posted by R Stetson

The guys were all hard workers, working as fast as was humanly possible. They were comunicative and cheerful, careful and helpful and, above all, honest. Honest about the price, the time they would...

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2009 move
11/13/2009 Posted by N Cook



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