move
I would have preferred the movers who picked up the household goods be a little more professional in appearance and demeanor. Also, there were small surprise costs -- like the packaging tape and the mention by the movers that tips were accepted -- that I wasn't aware of ahead of time. That made me feel like I was been taken advantage of, albeit in a small way, and I didn't like it. On the delivery end, the company faltered because they set up four different delivery dates, each one moved back at the last minute. That was not professional.
Also, they kept calling the wrong number of the three numbers that they had for us -- we repeated and repeated which number they needed to call to set up the delivery, but on every subsequent call, they failed to use that number. While the goods arrived undamaged, the nagging lapse in commitment to a delivery time was frustrating.
joe blow
Response from US Van Lines
Dear customer, we do apologize for any inconvenience you had with our movers. We will address those issues to the branch manager. As far as their appearance, we trying our best to enforce our movers to have our uniform and to be shaved and look respectable in appearance.
We checked and found that the day before they had finished their day at 1 am (it is not an excuse to show up the next day, as you mention).
As far as the tip request: We do not approved any tip pressure on the customer. It’s not an obligation to tip the movers. If you are happy with them and want to do it, it will be appreciated, and if not we/they will be thankful for your business. As far as the miscommunication in the delivery, we try to communicate with our customers according to the phone numbers provide on the long distance form.
We are sorry if (maybe?) human mistake caused the miss communication. Our important goal is to transfer your goods with no damages and less obstacles as we can. Sometime it's hard to prevent some of them but we do try to improve you all the time.
We want to apologize again for the inconvenience you had with our movers. Overall I hope you are satisfied with the performance Thank you for addressing those issues, and sorry again for your inconvenience. Mike Yona Long Distance Manager