Mover Report Card
Before Your Move
| Accuracy of Estimate? | 100.00% |
| Estimator's Professional Knowledge? | Limited |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 3 |
| Was the staff courteous? | 5 |
| Did you buy moving insurance? | Yes |
After Your Move
| Did you have any damages? | Yes |
| Was the moving company responsive to your claims | No |
Nationwide
Lori had quoted me no more than five days for delivery, which was obviously wrong. Once my stuff was picked up, getting ahold of anyone was near impossible. Lori never returned any of my phone calls. The move took 14 days which I understand is within their contracted timeframe, but why tell your customer it will only be five days?
Hidden in the middle of a paragraph about disassembly of furniture is the phrase, "deliver may take up to 30 days." That is the only place delivery time is mentioned in the contract. Why hide it? Put it where a customer will read it, and be forthcoming about the fact that it may take a few weeks. Had they been upfront, I would not have a gripe.
L Mendoza
Response from Nationwide Moving Services LLC
Unlike the other moving companies, we are not on here to tell our side of the story. We do not want to argue or put down a customer who is angry enough to go on the internet and file a report about our company. That is our fault as a company if we let it get to that point. However we do want to rectify the situation with you, and the way that we go about that with quality service is through Athem Claims Management. Please contact them or our customer service so that we will have a chance to make the situation right. Anthem Claim Management 2351 W. Memorial Court Anthem, AZ 85086 1-866-551-5998 Nationwide Moving Services LLC 1-866-441-5161 Kaufman, Texas