USA Relocation Inc


Mover Report Card

Before Your Move
Accuracy of Estimate?58.06%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?3
Was the staff courteous?3
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

What a mistake

The agent should've given me a more accurate cost estimate for the move. I ended up paying much more than the original estimate. When it was time to unload at the destination, I did not get a phone call to get prepared for the arrival of the truck because we had to do some cleaning in advance. The excuse of the driver was that he had called the secondary contact number. The staff had a tendency to pile up all the boxes in the middle of the living room or in places they didn't belong, even though I told them repeatedly that they should ask me where each box should be placed. As a result, I ended up hauling boxes around after the movers had left. Some items were missing tags. A couple of items were broken during the move.
J Agahi


Great Movers
11/13/2009 Posted by M Browning

Just one issue, I was told that movers would call with a 30 minute lead time but I requested an hour. Never got a call at all. Otherwise, all went well. Very courteous and fair.

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Worth the Money in the End
11/13/2009 Posted by J Compean

The guys arrived at the end of the two-hour arrival window, but worked efficiently to get things packed as quickly as possible. We made sure all items were ready to go before they arrived to ensure...

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Good
11/13/2009 Posted by S Adams

Movers were great.

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Excellent Crew
11/13/2009 Posted by Y Falconi

Everything went smoothly, I have no complaints. They were professional and very organized. The only thing was that I was told over the phone that if I paid cash I would get a 4% discount and that was ...

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Recent Move
11/13/2009 Posted by M Smith

A move is a dreaded process. Our experience was great. The initial reservation and three man move was very good. No problems at all.

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