USA Relocation Inc
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 100.00% |
| Estimator's Profession Knowledge? | None |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 1 |
| Was the staff courteous? | 1 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
Movers did not show up
Dorotyea, ,the receptionist was most efficient. She told me she had a two hour window on Saturday from 2-4 and called back to confirm. I agreed to $75 an hour for three men. She said they would call half an hour before they came. We began waiting for them at 1 p.m. on Saturday. I had earlier called their office for a head's up as to when they might arrive and discovered the office is closed on Saturday with only the ability to leave messages. At 3:35 on Saturday, the movers called and said they would not be there until 7. After five p.m. they called my daughter and said they would not be there until the following day. You notice they did not have the courtesy or courage to call me. I immediately called back and left a message that we would not use their services. Amazingly, they called the next morning and said they were there. We had luckily found another mover for Saturday night. On a scale of 1-10, I would give them a minus zero. Excaliber was quite courteous on the telephone, but they could not do the move on Saturday.
G Shafir
USA Relocation
10/30/2009 Posted by G Marie
The guys that came out were very nice, but back at the office they were rude; I was told that they would put my '[expletive] out on the street' if I did not sign the papers.
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Great Movers
11/13/2009 Posted by M Browning
Just one issue, I was told that movers would call with a 30 minute lead time but I requested an hour. Never got a call at all. Otherwise, all went well. Very courteous and fair.
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Worth the Money in the End
11/13/2009 Posted by J Compean
The guys arrived at the end of the two-hour arrival window, but worked efficiently to get things packed as quickly as possible. We made sure all items were ready to go before they arrived to ensure...
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Excellent Crew
11/13/2009 Posted by Y Falconi
Everything went smoothly, I have no complaints. They were professional and very organized. The only thing was that I was told over the phone that if I paid cash I would get a 4% discount and that was ...
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