USA Relocation Inc


Mover Report Card

Before Your Move
Accuracy of Estimate?58.06%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?3
Was the staff courteous?3
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

What a mistake

The agent should've given me a more accurate cost estimate for the move. I ended up paying much more than the original estimate. When it was time to unload at the destination, I did not get a phone call to get prepared for the arrival of the truck because we had to do some cleaning in advance. The excuse of the driver was that he had called the secondary contact number. The staff had a tendency to pile up all the boxes in the middle of the living room or in places they didn't belong, even though I told them repeatedly that they should ask me where each box should be placed. As a result, I ended up hauling boxes around after the movers had left. Some items were missing tags. A couple of items were broken during the move.
J Agahi


Amazing
5/11/2010 Posted by C Mccamey

It was a great experience and I would use them again.

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Missing in action--customer service
3/18/2010 Posted by M Taddeo

The dispatcher sent the moving company out over two hours early telling them that it was okay which it was not. After an initial bumpy start the guys, were excellent. They worked hard and moved as ...

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USA Relocation
3/1/2010 Posted by C Boucher

I had a piece to my bed frame broken, a couple things with minor scratches and my ironing board was broken. The staff was very nice and obvious had a lot...

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Poor moving company
12/23/2009 Posted by A Clark

The truck arrived two hours late. The driver did call and said there was an accident on the freeway. We had to get additional items moved in our car...

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USA Relocation
10/30/2009 Posted by G Marie

The guys that came out were very nice, but back at the office they were rude; I was told that they would put my '[expletive] out on the street' if I did not sign the papers.

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