HomeMoving ServicesDimension Moving & Storage, Inc.Moving Reviews

Dimension Moving & Storage, Inc.


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Professional Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?3
Was the staff courteous?3
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

Mitigated

There were four people and the lead person was a young person in his twenties. He acted friendly at first, but as we were starting to look at the paperwork and I would not sign the things I did not agree to, he started to get upset and called his boss. In a few instances he refused to take my advice on how to move some furniture and appliances out of the apartment and ended up scratching them. He wanted to dismantle a table and when I told him not to do that he did put padding on the table but refused to wrap the legs as I asked him to. He was argumentative and rude. It is a pity because the customer representative that called me was very professional and helpful. It is too bad that she is not backed up by a team that thinks customer service is the first priority for the company.


B Tan

Response from Dimension Moving & Storage, Inc.

We are very sorry to learn that our foreman was not very unaccommodating during your move, and thank you for pointing out the flaw of his service. As we are a growing company that regards our excellent customer service as a key to our success, we have zero tolerance of such a kind of unprofessional manner. The foreman will be questioned by his supervisor and certain penalty could be taken depends on how well the foreman realizes his mistake. We thank you again for bringing up this issue to our attention, and we hope you will continually give us opportunity to serve you for your future relocation needs.

Fast move
12/23/2009 Posted by M Fathi

I had a very small moving within a very short distance. The moving was really really fast (much faster than I expected) and smooth. They had many required equipments to move and handle different ob...

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No control over boxes and wrap
9/9/2009 Posted by G Glick

They insisted on wrapping everything with padding and tape and tape and tape -- and putting what I had in boxes in THEIR boxes, and I had no control over the $900 worth of boxes and tape. It was a ...

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Dimension Moving & Storage
11/13/2009 Posted by E Chism

My initial consultation with Dimension was very good. I did my research and everything I found on them proved them to be reputable. However, the move itself was handled very poorly, they violated t...

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Dimension Review
7/21/2009 Posted by P Mccalden

The movers used various products during the move that added money to my bill, yet the use of these products were never approved by me. That doubled the price of my move. We were told the price of o...

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Moving Experience
7/6/2009 Posted by A Bushehri

The movers were very professional and thorough. I could not be happier with their performance. My only negative issue is the gross underestimation of the cost. The estimator insinuated that the materi...

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HomeMoving ServicesDimension Moving & Storage, Inc.Moving Reviews
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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)