Bravo Moving


Mover Report Card

Before Your Move
Accuracy of Estimate?70.42%
Estimator's Profession Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?3
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claims?No

Moving Woes

I felt the moving company underestimated our move. I gave them a detailed list of my items. Yes, I did add 2 more items BUT I had 4 items on my list that I didn't move. The pickup crew decided they should remove items from drawers from 2 dressser and pack them. They didn't even tell us before they started.

They stated the dressers would be too heavy to load. The truck they came with had a broken lift gate on it so all items had to be loaded by hand. The additonal packing was an upcharge to us. Also, I had a lot of damage to furniture. I had a solid brass bed headboard that arrived in 2 pieces. Some of it was bent so badly it was beyond repair. Bolts were broken off. The transport driver stated he picked up the headboard in 2 pieces. I have lots of damage to all pieces of furniture. My coffee table had a leg broken.

I have taken picture and will be filing a claim with the moving company but honestly I don't hold out much hope for recovering the cost of the damages. BTW I have to estimate the cost of repairs. They don't send anyone out to do that for you. So it you want something fixed its up to you to find someone to handle. it.


M Williams


Chicago to Detroit Move
11/13/2009 Posted by J Forrester

Johnny the lead mover was very professional..a little late in pickup and delivery...but otherwise he handled the move very well. Joanna at the home office was excellent.

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Bravo
11/13/2009 Posted by R Barassi

Not only were they almost 5 hours late for pick-up, which meant they did not finish up until after midnight, they grossly undervalued the move ($1800+ additional), their customer service department...

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