HomeMoving ServicesA Professional MoversMoving Reviews

A Professional Movers


Mover Report Card

Before Your Move
Accuracy of Estimate?60.00%
Estimator's Profession Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?4
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

A Professional

I was told that the move of a bedroom set would be within the 3 hour minimum at $75 per hour. When we got to my apartment, they said the bill was $225 minimum and 2 hours travel time and packing materials, that they said were required by law. They were not about to move the set off the truck until I agreed to these prices.

I asked if anyone was in the office and was told no. I called the office and spoke to a young lady. She said she would have the owner call me in 2 minutes. He called the driver and told him to tell me that was the amount. I called back and finally got the owner on the phone and agreed to pay 375 to get my furniture. He told the driver OK, but cash only.


J Foy

Response from A Professional Movers

As mentioned in the email and to the customer there is a minimum of 3 hours. The customer was given a discount on the hourly rate as well the original rate should of been $90 per hour with the 3 hour minimum you would be looking at $270.00 just for the move.

As far as materials it is mandatory to protect all furniture on our trucks. The customer was advised that there is travel time plus any material used. The customer figured because they were saving on the hourly rate that it would be cheaper.

At the end of the move the customer was dissatisfied with the price and given an additional discount. We did everything in our power to satisfy the customer and gave them a discount on their move.

Worst thing that could ever happen
4/14/2010 Posted by G Philipp

When they didn't show up at the prearranged time of 9am, I called at 9:30am. They told me they would check on it. When I didn't hear back I called again ...

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Scary Move
4/13/2010 Posted by I Hall

First of all, I had all my belongings packed before I moved and all I needed was three wardrobe boxes from the company. They ended up using a whole case of tape, which they chared me al...

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Experience
3/22/2010 Posted by R Koeppel

They quote you one thing, show up late, quote you something else, have you sign a whole bunch of paperwork, inform you their credit card system is down a...

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Disappointed
3/16/2010 Posted by L Cefalu

I was misinformed on the cost and therefore very disappointed. The moving representative stated everything was included in the hourly rate, except for any
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Horrible
3/3/2010 Posted by C Benster

When making the original reservation with the moving company I disclosed full information to include a two location with stair pickup with a final third location. The quote from the moving com...

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Move, Inc. |
5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)