Dimension Moving & Storage, Inc.

Mitigated

There were four people and the lead person was a young person in his twenties. He acted friendly at first, but as we were starting to look at the paperwork and I would not sign the things I did not agree to, he started to get upset and called his boss. In a few instances he refused to take my advice on how to move some furniture and appliances out of the apartment and ended up scratching them. He wanted to dismantle a table and when I told him not to do that he did put padding on the table but refused to wrap the legs as I asked him to. He was argumentative and rude. It is a pity because the customer representative that called me was very professional and helpful. It is too bad that she is not backed up by a team that thinks customer service is the first priority for the company.