Preferred Relocation Inc


Mover Report Card

Before Your Move
Accuracy of Estimate?8.57%
Estimator's Professional Knowledge?Good
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?4
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

The move that was horrible

They said that they would pick up my stuff between 1 p.m. and 4 p.m. on Jan. 18th. I called to give them my cell number and they informed me at 2:30 p.m. that the movers wouldn't be there until 5 p.m... At 5:15 p.m., the driver called to say he was three hours away. They showed up at 8 p.m. to load all my stuff and the driver was very rude when I tipped him a little bit he asked me for more money. They promised me my stuff on Friday in SC and when I called on Thursday to find out what time it would be arrive, I was told that it wouldn't be there until Monday. I called on Monday and was then told it wouldn't be there until Wednesday. The driver arrived on Wednesday morning around 9:30 p.m. and began unloading. After he finished, he informed me that my TV was not in the truck and that he had called headquarters. When I called the company to get the number for their claims department she wanted me to give them a week to locate which I said was unacceptable. It is still being resolved.


T Asarito


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