Dimension Moving & Storage, Inc.


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Professional Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?3
Was the staff courteous?3
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

Mitigated

There were four people and the lead person was a young person in his twenties. He acted friendly at first, but as we were starting to look at the paperwork and I would not sign the things I did not agree to, he started to get upset and called his boss. In a few instances he refused to take my advice on how to move some furniture and appliances out of the apartment and ended up scratching them. He wanted to dismantle a table and when I told him not to do that he did put padding on the table but refused to wrap the legs as I asked him to. He was argumentative and rude. It is a pity because the customer representative that called me was very professional and helpful. It is too bad that she is not backed up by a team that thinks customer service is the first priority for the company.


B Tan

Response from Dimension Moving & Storage, Inc.

We are very sorry to learn that our foreman was not very unaccommodating during your move, and thank you for pointing out the flaw of his service. As we are a growing company that regards our excellent customer service as a key to our success, we have zero tolerance of such a kind of unprofessional manner. The foreman will be questioned by his supervisor and certain penalty could be taken depends on how well the foreman realizes his mistake. We thank you again for bringing up this issue to our attention, and we hope you will continually give us opportunity to serve you for your future relocation needs.

Horrible Move
5/26/2010 Posted by C Avila

Their representative gave us one price and left out very important details like the fact that out stuff would not arrive to our new home until two days later. They jacked up the price exorbitantly and...

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Bad Bad Bad Bad
5/25/2010 Posted by B Prestia George

This move was the worst of the worst. Everything that could have went wrong did. I would not recommend this moving company.



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Great job
2/25/2010 Posted by M Dhok

I must say with conviction that we had a great experience working with the Dimension Moving and Storage Company. They arrived on time and helped us finis...

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Move
2/3/2010 Posted by M Barajas

There were hidden charges and movers would not unload until they recieved cash. We were never informed checks were not accepted. Pretty disapointed.

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Going Home
8/17/2009 Posted by M Calvillo

The move was very good, but I felt I paid too much. I was advised that is was a minimum of 3 hours including drive time, so the drive was ...

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