USA All Points Moving & Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?31.25%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?3
How did they handle your belongings?3
Was the staff courteous?3
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

My Move

First, instead of sending the 27-foot truck, they sent a 17-foot truck -- this was not nearly big enough to fit all of our stuff. Thank goodness we sold our washer and dryer to the buyers, so the movers didn't have to move those items. They ran out of room before they moved the refrigerator, so we had to move that ourselves. They bubble wrapped and shrink wrapped everything. Of course, it was an additional charge for the shipping materials they used, which came up to almost $2,000. They took over 10 hours to move us (after 8 hours, they charge you time and a half) and only moved about half of our belongings. They also charged a 10 percent fuel surcharge (10 percent surcharge on your total bill). Although I appreciate them being extra careful, it was a total over kill. We were only moving 10 miles away and moving out of a three bedroom house. The cost was three times what I was expecting and the move took double the expected time.
N Waddill

Response from USA All Points Moving & Storage

We spoke to the customer before the moved and asked her to tell us all of the pieces of furniture she needed moved, based on the information she gave us, we decided on the truck size and gave an estimate for the moving time/cost. Upon arrival, there was much more furniture than she initially stated, that is what caused the truck to not fit everything and the estimated time and cost to be inaccurate. The customer was told that packing materials would be a separate cost. All charges incurred were based upon a previously agreed upon contract that the customer signed beforehand.

Bad Experience
11/24/2010 Posted by E Conley

We were quoted at $80 per hour, including travel time and a 10 percent fuel charge. When we go to the destination, it ended up being $80 per hour, plus two hour travel time ($4,160), plus $252 packing...

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Bad Company
11/24/2010 Posted by D Chen

This moving company was awful because before I sign my receipt, they told me that it cost around 300 but after they help me to move the final bill is $752.50. ...

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Bad Moving Experience
11/24/2010 Posted by D Law

I was contacted by a telemarketer from a request I gave over the Internet. She represented the company and gave me lots of information. The price and ruler were very different after the Read More Company Reviews Read full review

The First and Last Time
11/24/2010 Posted by V Ram

I had half a dorm to move that contained one futon, two suitcases of clothes, kitchen utensils and one box of books--three men came for this. I was quoted a price that was one third of the final ...

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Great Job/Price Confusing
11/24/2010 Posted by C Caparaso

The movers were wonderful and did a great job. The price over the phone and the actual price were very, very different. I felt mislead over the phone( although...

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