Mover Report Card
Before Your Move
| Accuracy of Estimate? | 63.57% |
| Estimator's Professional Knowledge? | Good |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 5 |
| How did they handle your belongings? | 4 |
| Was the staff courteous? | 2 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
| Was the moving company<br />responsive to your claims? | No |
Jersey Relocation
The company's estimator was very nice and patient with me and my grandmother's relocation. On the other hand, the movers were not courteous and had very little patient. I was a little insulted with one of the movers (after all items were moved into my home) asked for a tip before I could get a chance to see that everything was done. The same individual raised his voice at me when I couldn't find six of my boxes. I had to count and find my entire inventory without any help from the movers.
A Ross
Response from Sunway Vanlines
I am glad the at the least the estimator was very nice. As far as the six boxes, of course you would have to find them that way you know they are there. Asking for tip is never allowed and had I known I would have fired the employee without question. The same goes for a raised voice. So with that being said, I am very sorry you and your family did not have a good move with us.