Serenity Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?76.75%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?2
Was the staff courteous?4
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Bad experience

I used Bekins/Serenity they were great in the sales process. I left my roommate in charge of the pick up, during which the movers onsite changed the entire contract. It ended up being a third more than expected. I did not want storage as I was flexible with pick up date and just wanted my furniture delivered by 11/1. They were three days late with delivery, forcing my stuff into storage and me to buy essentials to live until I could get it back. Did not return calls when seeking information, received incorrect information, whole process was infuriating. Boxes showed up crushed, busting open and damaged.


L Wallace


Serenity
11/13/2009 Posted by T Oyas

Have this company go to your residence to look over your belongings to get an estimate in writing. Have them take as many pictures as you can of valuable items. I would not recommend this moving compa...

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Serenity/Becken's
11/13/2009 Posted by M Sewell

Beckens and Serenity worked in conjunction with each other and there were numerous problems as a result. We paid a premium for a guaranteed delivery date that was missed by a week. The delivery dri...

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