American Van Lines East


Mover Report Card

Before Your Move
Accuracy of Estimate?74.19%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?4
How did they handle your belongings?4
Was the staff courteous?4
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

American Van Lines East

Refrigerator required repairs in the amount of $300. I was required to agree to pay an extra $422 for packing supplies even though my original contract stated clearly there would be no additional charges for supplies. The truck containing our household goods sat in the driveway and would not have been unloaded if I hadn't signed. I complained to American Van Lines East and they quickly responded that I had agreed to the extra cost and that was the end of it.
L Crow


accuracy
4/14/2010 Posted by N Tides

I recommend to anyone that hires any moving company, to make sure they get an on-site estimate. Some people talk a good talk and later you pay $500 above what the estimate was for. Also, I y...

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American
11/13/2009 Posted by J Simonsen

The person giving the quote was off on his prices. Even the final price of $360 was a negotiation and they were trying to charge at a few points between $100-$200 more than the quote.


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If it isn't in writing...
11/13/2009 Posted by T Doyle

The move experience itself was good, so I gave it high grades. The problems were with the cost and the communication.

The salesman told me that I would receive a discount if I paid in cash...

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American Van Lines
11/13/2009 Posted by M Dupertuis

Decent mover overall except for delivery: Delivery day was quoted between 5-9 p.m. but they didn't end up being able to deliver until almost 11 p.m. and since I have a newborn and we were staying in a...

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Big Move
11/13/2009 Posted by D R Lindsey

I had a worry-free move. 

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