Apartment Movers


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Profession Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Not Impressed

The movers were uncapable of lifting almost all of my furniture. My fiancee' had to help with the entire move. They were nice guys but they showed up with too small of a trailer, then they charged me for 2 items that I did not even own. When I called the main office to make a price adjustment, they informed me I was too late- (which i was never informed this when scheduling the movers) in fact, I was told that if there are any "changes" to let the movers know when they arrive and the price would be adjusted! I had to load some things in my own vehicle at the end.

I only had a few items to move and was on a time frame- but the way we had to help them with the move- it ended up taking a few hours for only about 9 large items. I was not happy with the area manager when I called to report the move- he was very rude and said there was nothing he could do. I asked the movers if they were licensed and stuff and they informed me it was their first day on the job! No training, and that was apparent. Nothing was damaged because my fiancee and I helped with everything to ensure that.


N Horsch

Response from Apartment Movers

Based on the move ticket, we had all items as small and nothing over sized. You did call back the night before and remove some boxes and a desk and we adjusted. The day of the move we cannot remove items but can substitute items because of the contract.

We use independent contractors and yes some are 1st day movers but all of the movers go through a back ground check and pass the basics. The contract states that the customers can help if they want. The contract also states that if a mover cannot safely move a item without risk or injury they do not have to move that item.

Each customer is guaranteed only a 14' enclosed trlr and nothing on the ticket sufficed for anything larger. Even if the movers took 4-6 hours or have to make multiple trips on an inventory, the price is the same.


Not Happy
11/19/2010 Posted by L Darnell

One of the movers ruined my leather chair. It was a very large round chair, and one of the guys decided that to save himself some work, he would just flip my leather chair on its side on the...

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Great Move
11/18/2010 Posted by Charles Foster

I was happy to pick the best and (lowest) priced movers. I loved the immediate attention from the sales team, but was disappointed as several sales people calling me constantly with dif...

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Nice Move
11/18/2010 Posted by M Rivera

Very courteous, friendly and helpful - would recommend this moving company.

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Not Happy
11/18/2010 Posted by E Hampton

I didn't file a claim - I didn't want to have to deal with these movers again. There were two boxes that were not moved and they made me carry my own comp...

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A Real Nightmare But We Were Awake
11/18/2010 Posted by M Jones

I have broken picture frames. They dropped and ruined my washing machine. They did not cover any of my furniture -- leaving dirt stains, sweat marks and ...

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