American Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?80.00%
Estimator's Professional Knowledge?Good
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?5
Was the staff courteous?3
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Good Experience

I was very skeptical about using a moving company because of the horror stories I had heard. I was very nervous so I asked a lot of questions and probably drove my rep crazy, but she was very patient with me. Overall I had a great experience with this company. However, I was disappointed with my reps knowledge of approx. weight that my move would cost. I expected to go over the pounds allotted and expected the extra cost. I just wished I would have known a better total cost up front. One thing to be cautious of is the number and sizes of boxes you order. I had to pay additional cost for boxes because my movers used any box they felt necessary to get my move done, so they didn't utilize all the boxes sizes I purchased. Therefore, I had extra boxes in certain sizes and had to purchase the additional boxes in the other sized that I had not expected. Again, I expected some additional expenses but not $600. Overall, I had a great experience and was able to get the attention I need and had all of my return calls answered. My recommendation is to pay close the following: - Weight of the moving truck before and after they pick up your items. Go with them to the weight station and don't allow them to fill up with gas during this time. - Watch the weight amount closely and make sure they don't round up. They tried to do this with me. - Get the correct number of boxes in the right size Good luck!
C Meek


Moving South
5/20/2010 Posted by H Olp

This moving company was great!

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American Van Lines Review
5/20/2010 Posted by J Hetzel

Up front contact and personal assistance by the agents at American Van Lines (AVL) was very good. It was the reason I selected AVL. However, when the m...

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Bad Move
4/20/2010 Posted by L Paradise

I thought by going to a more expensive mover I would get better service. No-my house was damaged, I was intimidated by the movers to give them more money to move my washer/dryer (even though it was in...

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Wonderful team
1/25/2010 Posted by S Poupore

These guys were great. I don't know if there was damage yet due to a change of plans the goods were delivered to a storage unit instead of the apartment.

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NC - OH Move
12/18/2009 Posted by T Kinder

A couple chairs had rub marks on them, but they were not big enough to worry about. The movers were very nice and helpful. They really worked hard moving all the furniture into my home and I would def...

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