American Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 88.24% |
| Estimator's Professional Knowledge? | Sufficient |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 3 |
| How did they handle your belongings? | 5 |
| Was the staff courteous? | 3 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
move
It was hard to get prior notice about exact times and dates of move, satisfied, costly
T, Jernigan
Response from American Van Lines
Our office tries to make sure that we give all customers the notification they are looking for regarding pick up and delivery times. Final pick up and delivery dates should be provided no later than 24 hours before the date(s) on the estimate. However, this customer's final charges were within 10% of his original estimate and only because additional services were requested after the final estimate was prepared. We try at all costs to meet each of our customers expectations regarding the level of service we provide.
American Van Lines Review
5/20/2010 Posted by J Hetzel
Up front contact and personal assistance by the agents at American Van Lines (AVL) was very good. It was the reason I selected AVL. However, when the
m...
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Bad Move
4/20/2010 Posted by L Paradise
I thought by going to a more expensive mover I would get better service. No-my house was damaged, I was intimidated by the movers to give them more money to move my washer/dryer (even though it was in...
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Wonderful team
1/25/2010 Posted by S Poupore
These guys were great. I don't know if there was damage yet due to a change of plans the goods were delivered to a storage unit instead of the apartment.
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NC - OH Move
12/18/2009 Posted by T Kinder
A couple chairs had rub marks on them, but they were not big enough to worry about. The movers were very nice and helpful. They really worked hard moving all the furniture into my home and I would def...
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