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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?89.19%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?4
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Bad Experience/ Nightmare

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the phone opperater telling me that the movers should have been there already but, then I found out that they were still one hour and 20 minutes away. My moving time was schedule for 10am and the movers didn't arrive until 1pm and the guy in charge was not very polite when he showed up. I thought that they were very unprofessional and had no respect
H Johnson

Response from Starlight Relocation Inc LC

We thank you for your feedback.

Please note that it is a company policy to call prior to arriving/being late to a move. When booking the move customer was advised that we have a morning shift booked and we will call her as we had her way. We also mentioned that we hope we will be there by 10am. Unfortunately we were late. We do apologize for that but again customer was advised that we will call her as we head her way.

Saying that the mover was not apologetic - we can't look into that, it has been a while since the actual move. But we will reinforce that mater to the movers as we have no intention of keeping a customer waiting and manors are very important to us. Many customers who review our work mention that our movers are polite and professional;.

We are happy to learn that the actual move was good and again we regret that she had to wait, delays do happen and she was advised on that.

We wish the customer a happy new year!

Great Job
11/13/2009 Posted by G Powell

Great job, guys works really hard from 8 am until 10 pm

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Smooth Move, Outrageous Price
11/13/2009 Posted by M Durant

The staff was courteous and worked their heart out to get the job done.

But the price went up significantly after the move due to the wrapping and taping of furniture. I was not informed of...

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My Move
11/13/2009 Posted by J Carmona

Three people did my move. The supervisor was really slow. The other two gentlemen were very fast and hardworking. The supervisor made a point of using extra tape to charge more, and also he carried...

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Question about packing material prices
11/13/2009 Posted by D Prasinos

Starlight Relocation did an excellent job moving my goods, but I paid more than I expected to.

I felt the packing material costs were very overpriced, totaling approximately $450 (in just ...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)