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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?82.95%
Estimator's Professional Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Bad Experience

I was not happy with Starlight Relocation Inc. They wanted to charge me additional for moving my bedroom furniture. I didn't have enough money, so the owner told the movers that they are not allowed to move me and then try to say that I cancelled and wanted to charge me two hundred dollars ($200.00) for cancellation fee. I had to call the bank and put fraud alert on my account just in case they try to charge me the money for services that they did not rendered and they was the one that cancelled. Again, that was just for the bedroom furniture. We we didn't get pass that for the conversation regarding the remaining of my furniture in the house. I will not recommend this company.
N Hillary-bush

Response from Starlight Relocation Inc LC

Customer called us on the day of the move - while the movers were already on their way. We didn't charge her for that, although it is additional fee.

When we arrived and looked to see what was needed to be moved we explained to her that she has more items than she stated and she might have to pay more than originally quoted. She said she has no money and we explained that canceling the move can result in cancellation fee. We ended up having to go back to the office. Realizing that the customer can't pay for her move, out of consideration, we didn't charge the cancellation / rescheduling fee. She had no reason to put "fraud alert" on her account.

We regret that the customer is disappointed of our service. Customer failed to mention her last minute rescheduling and her subjective reading of the quote and guidelines. We follow protocol, came on time, and were ready to provide her with professional moving service.

We wish her all the best.

Great Job
11/13/2009 Posted by G Powell

Great job, guys works really hard from 8 am until 10 pm

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Smooth Move, Outrageous Price
11/13/2009 Posted by M Durant

The staff was courteous and worked their heart out to get the job done.

But the price went up significantly after the move due to the wrapping and taping of furniture. I was not informed of...

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My Move
11/13/2009 Posted by J Carmona

Three people did my move. The supervisor was really slow. The other two gentlemen were very fast and hardworking. The supervisor made a point of using extra tape to charge more, and also he carried...

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Question about packing material prices
11/13/2009 Posted by D Prasinos

Starlight Relocation did an excellent job moving my goods, but I paid more than I expected to.

I felt the packing material costs were very overpriced, totaling approximately $450 (in just ...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)