American Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 88.24% |
| Estimator's Professional Knowledge? | Sufficient |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 3 |
| How did they handle your belongings? | 5 |
| Was the staff courteous? | 3 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
move
It was hard to get prior notice about exact times and dates of move, satisfied, costly
T, Jernigan
Response from American Van Lines
Our office tries to make sure that we give all customers the notification they are looking for regarding pick up and delivery times. Final pick up and delivery dates should be provided no later than 24 hours before the date(s) on the estimate. However, this customer's final charges were within 10% of his original estimate and only because additional services were requested after the final estimate was prepared. We try at all costs to meet each of our customers expectations regarding the level of service we provide.
Not Happy
9/29/2010 Posted by K Jeffries
I had to pay an additional $1,744.24 before they would unload everything I owned. The original quote was $2,300 when I called them back to add additional boxes and a file cabinet it went to $2,900+ al...
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Great job, good people
9/17/2010 Posted by K Johnson
Matheson Moving Co. was great. The driver was there for both the loading and unloading and he was extremely helpful. All of the
movers were very courteous and ...
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Great Job
9/16/2010 Posted by O B.
Amazing job. They were prompt, extremely fast and the nicest possible. My husband and I were extremely please with the job.
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American Van Lines is A+++++
9/14/2010 Posted by K White
Our driver was very professional. He did a great job of coordinating the loaders and unloaders. We had a complicated move and he handled it with ease and without stress.
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Bobby Moved
8/20/2010 Posted by B Smith
Van Lines handled my move from start-to-finish without any damage to my stuff.
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