Sasha Transport
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 67.50% |
| Estimator's Professional Knowledge? | Sufficient |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 5 |
| How did they handle your belongings? | 3 |
| Was the staff courteous? | 5 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | Yes |
| Was the moving company responsive to your claims | No |
Headaches of Moving
In fairness to STI, we have just filed a claim for damages, so I am unable to determine their responsiveness. I was a little disappointed in a couple of things with this move. I was told that our load was going to a warehouse to be re-loaded, so I authorized the shrink wrapping of mattresses so that they would not get dirty. I found out afterwards our belongings did not go to a warehouse, so I feel we were charged for services that we probably did not need. My grandson's crib was damaged, even though the movers wrapped it. The cherrywood veneer is chipped and coming off, almost as if someone had hit it with something repeatedly. We were charged for a box to enclose a guitar case, only to have the case delivered with no box, boxes that were clearly marked fragile and "This End Up," were not handled accordingly. The sales staff was helpful and friendly, and our belongings were delivered in a timely fashion. I feel they need to screen their movers to ensure that customers are being informed of the correct procedures and do not feel pressured to make a costly decision.
C Anderson
The smooth move
2/8/2010 Posted by J Jones
Even though the move went smoothly, I felt that the moving company took more time than needed to complete my relocation.
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STI Moving and Storage
1/19/2010 Posted by L Matovina
They did a great job getting my daughter's stuff moved from Chicago to Rockford. The guys were courteous and kept her informed of their whereabouts every step of the way.
I might add that ...
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Quick move
12/22/2009 Posted by S Zepeda
I was only moving within the same building, but I went from the first floor to the third with no elevator. The three movers were fast, efficient and moved me in less then two hours.
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Good experience
12/28/2009 Posted by M Hedrick
They were on time, efficient and safely moved my belongings.
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STI Movers - Highly Recommended
11/13/2009 Posted by J Vician
STI Movers did a great job with my move. They arrived exactly when I expected them. I had called the week before my move to confirm that they would actually show up in the windown given, as I was i...
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