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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?70.62%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?2
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Unhappy Customer

I would not recommend this moving company to anyone that I know. The size of the job was underestimated from the beginning. We were overcharged for the move. I have made a complaint to the company but have not heard anything back from it. The truck was not big enough for all our belongings. They wanted to come back on Monday to finish the job. We told them were closing on Monday from the very beginning. So they made two trips, and didn.t get done until 3:30 am! The job started at 6:30 am they left at 4:30. We were told they couldn't return until 11:30 pm that night. That is why it didn't get completed until 3:30 am. They over charged us over $800.00 at that time in the morning what choice did we have? They already had our stuff. We are storing it until January, so I don't know there is any damage. We are very unhappy customers.
D Mcgovern

Response from Starlight Relocation Inc LC

We regret that the customer feels that way. As mentioned to the customer when the estimator came he was not aware that the items were going to our storage. He assumed it was going to the new house. This was a misunderstanding. It can happen that estimates are lower than the originally estimated but also can be higher, which is why the customer received two months of free storage. This is an $800 value!

The move took longer and indeed we had to come back for the second load. We are sorry for any inconvenience. We gave them different options for loading time and it wasn't working with their schedule.

Their belongings were handled professionally and are safe in our storage facility and when will be delivered to them when they are ready. Should you need any more info about this please contact us.

Respectfully,
Starlight Relocation, Inc.

Paid Too Much for Packing
11/13/2009 Posted by M Ferrell

The move itself went well, but I'm disputing my charges for the move.

The estimate for hours needed doubled, which was not a problem because the hourly rate was fair - $69. The added expen...

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Moving Review
11/13/2009 Posted by D Irby

Staff did not have tools and took a lot of time using hand tools. Actual price was far in excess of estimate and most of the time was spent wrapping items that did not require packaging. I was told th...

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Starlight Relocation
11/13/2009 Posted by K Edwards

They said they would be at my house between 8 and 9 but didnt get there until 1130. I was quoted $65 an hour (3 hour minimum plus one hour travel). Once they got there, it was more for packaging, m...

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Do not hire starlight relocation
11/13/2009 Posted by A Swint

The move itself was generally OK, but didn't like the price.

The movers spent extra time and supplies 'wrapping' my furniture. They wrapped my mattress, boxspring, 2 leather chairs and the...

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Big suprise(s)
11/13/2009 Posted by C Herr

They performed well with the actual move, but not as good on the price.

The movers called twice in advance to make sure we knew they would be arriving at 10 am the day of the move. At 7 am...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)