HomeMoving ServicesStarlight Relocation IncMoving Reviews

Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?89.19%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?4
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Bad Experience/ Nightmare

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the phone opperater telling me that the movers should have been there already but, then I found out that they were still one hour and 20 minutes away. My moving time was schedule for 10am and the movers didn't arrive until 1pm and the guy in charge was not very polite when he showed up. I thought that they were very unprofessional and had no respect
H Johnson

Response from Starlight Relocation Inc LC

We thank you for your feedback.

Please note that it is a company policy to call prior to arriving/being late to a move. When booking the move customer was advised that we have a morning shift booked and we will call her as we had her way. We also mentioned that we hope we will be there by 10am. Unfortunately we were late. We do apologize for that but again customer was advised that we will call her as we head her way.

Saying that the mover was not apologetic - we can't look into that, it has been a while since the actual move. But we will reinforce that mater to the movers as we have no intention of keeping a customer waiting and manors are very important to us. Many customers who review our work mention that our movers are polite and professional;.

We are happy to learn that the actual move was good and again we regret that she had to wait, delays do happen and she was advised on that.

We wish the customer a happy new year!

Paid Too Much for Packing
11/13/2009 Posted by M Ferrell

The move itself went well, but I'm disputing my charges for the move.

The estimate for hours needed doubled, which was not a problem because the hourly rate was fair - $69. The added expen...

Read More Company Reviews Read full review

Moving Review
11/13/2009 Posted by D Irby

Staff did not have tools and took a lot of time using hand tools. Actual price was far in excess of estimate and most of the time was spent wrapping items that did not require packaging. I was told th...

Read More Company Reviews Read full review
Starlight Relocation
11/13/2009 Posted by K Edwards

They said they would be at my house between 8 and 9 but didnt get there until 1130. I was quoted $65 an hour (3 hour minimum plus one hour travel). Once they got there, it was more for packaging, m...

Read More Company Reviews Read full review

Do not hire starlight relocation
11/13/2009 Posted by A Swint

The move itself was generally OK, but didn't like the price.

The movers spent extra time and supplies 'wrapping' my furniture. They wrapped my mattress, boxspring, 2 leather chairs and the...

Read More Company Reviews Read full review

Big suprise(s)
11/13/2009 Posted by C Herr

They performed well with the actual move, but not as good on the price.

The movers called twice in advance to make sure we knew they would be arriving at 10 am the day of the move. At 7 am...

Read More Company Reviews Read full review

<<12345>>
HomeMoving ServicesStarlight Relocation IncMoving Reviews
Footer

Relocation.com Resources

Move, Inc. |
5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)