HomeMoving ServicesStarlight Relocation IncMoving Reviews

Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?82.95%
Estimator's Professional Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Bad Experience

I was not happy with Starlight Relocation Inc. They wanted to charge me additional for moving my bedroom furniture. I didn't have enough money, so the owner told the movers that they are not allowed to move me and then try to say that I cancelled and wanted to charge me two hundred dollars ($200.00) for cancellation fee. I had to call the bank and put fraud alert on my account just in case they try to charge me the money for services that they did not rendered and they was the one that cancelled. Again, that was just for the bedroom furniture. We we didn't get pass that for the conversation regarding the remaining of my furniture in the house. I will not recommend this company.
N Hillary-bush

Response from Starlight Relocation Inc LC

Customer called us on the day of the move - while the movers were already on their way. We didn't charge her for that, although it is additional fee.

When we arrived and looked to see what was needed to be moved we explained to her that she has more items than she stated and she might have to pay more than originally quoted. She said she has no money and we explained that canceling the move can result in cancellation fee. We ended up having to go back to the office. Realizing that the customer can't pay for her move, out of consideration, we didn't charge the cancellation / rescheduling fee. She had no reason to put "fraud alert" on her account.

We regret that the customer is disappointed of our service. Customer failed to mention her last minute rescheduling and her subjective reading of the quote and guidelines. We follow protocol, came on time, and were ready to provide her with professional moving service.

We wish her all the best.

Paid Too Much for Packing
11/13/2009 Posted by M Ferrell

The move itself went well, but I'm disputing my charges for the move.

The estimate for hours needed doubled, which was not a problem because the hourly rate was fair - $69. The added expen...

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Moving Review
11/13/2009 Posted by D Irby

Staff did not have tools and took a lot of time using hand tools. Actual price was far in excess of estimate and most of the time was spent wrapping items that did not require packaging. I was told th...

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Starlight Relocation
11/13/2009 Posted by K Edwards

They said they would be at my house between 8 and 9 but didnt get there until 1130. I was quoted $65 an hour (3 hour minimum plus one hour travel). Once they got there, it was more for packaging, m...

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Do not hire starlight relocation
11/13/2009 Posted by A Swint

The move itself was generally OK, but didn't like the price.

The movers spent extra time and supplies 'wrapping' my furniture. They wrapped my mattress, boxspring, 2 leather chairs and the...

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Big suprise(s)
11/13/2009 Posted by C Herr

They performed well with the actual move, but not as good on the price.

The movers called twice in advance to make sure we knew they would be arriving at 10 am the day of the move. At 7 am...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)