Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?81.54%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?3
Was the staff courteous?5
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

Not a good experience

They didn´t show up the day of the service and no one call me to tell me that they were not coming. I had to call them myself to get an explanation and then they decided that they will be there the following day (Sunday) at 7:00a.m. When I asked if it could be later they answered that it had to be at that time because they had other jobs to take care of, so I had no choice but to take it or leave it. I had to take it because it was the last day that I had to move from my old apartment without paying extra rent days. I will not recommend this moving company.
S Pierre Dixon

Response from Starlight Relocation Inc LC

Indeed the customer is right, there was an error in the main office scheduling, the office manager, which is no longer with us to explain it in her own words,  didn't place her on the schedule correctly and we do sincerely apologies but we weren't able to correct that problem since our teams were out already.Aug is a very busy month.

On Aug the 26th we sent a survey email to try and get a feed back from the customer but We had no response. we try to Survey all our jobs.

We do again apologies for the inconvenience.
Starlight relocation Inc.


Paid Too Much for Packing
11/13/2009 Posted by M Ferrell

The move itself went well, but I'm disputing my charges for the move.

The estimate for hours needed doubled, which was not a problem because the hourly rate was fair - $69. The added expen...

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Moving Review
11/13/2009 Posted by D Irby

Staff did not have tools and took a lot of time using hand tools. Actual price was far in excess of estimate and most of the time was spent wrapping items that did not require packaging. I was told th...

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Starlight Relocation
11/13/2009 Posted by K Edwards

They said they would be at my house between 8 and 9 but didnt get there until 1130. I was quoted $65 an hour (3 hour minimum plus one hour travel). Once they got there, it was more for packaging, m...

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Do not hire starlight relocation
11/13/2009 Posted by A Swint

The move itself was generally OK, but didn't like the price.

The movers spent extra time and supplies 'wrapping' my furniture. They wrapped my mattress, boxspring, 2 leather chairs and the...

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Big suprise(s)
11/13/2009 Posted by C Herr

They performed well with the actual move, but not as good on the price.

The movers called twice in advance to make sure we knew they would be arriving at 10 am the day of the move. At 7 am...

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