American Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 88.24% |
| Estimator's Professional Knowledge? | Sufficient |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 3 |
| How did they handle your belongings? | 5 |
| Was the staff courteous? | 3 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
move
It was hard to get prior notice about exact times and dates of move, satisfied, costly
T, Jernigan
Response from American Van Lines
Our office tries to make sure that we give all customers the notification they are looking for regarding pick up and delivery times. Final pick up and delivery dates should be provided no later than 24 hours before the date(s) on the estimate. However, this customer's final charges were within 10% of his original estimate and only because additional services were requested after the final estimate was prepared. We try at all costs to meet each of our customers expectations regarding the level of service we provide.
Some Advice
10/29/2010 Posted by J Mathew
Make sure you know what all you "additional" costs are upfront. Know the process for who to talk to in case there is an issue such as names numbers. Take pictures before and after the items are packed...
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Smooth
10/27/2010 Posted by M Sperry
I just had some minor damages like a lamp broke, nothing major. I did not report it but I do have a box that is missing and I recently decided to call them to report it. They are sending me an email t...
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Move to Indy
10/25/2010 Posted by T Hastings
Overall, the experience was very positive. The
movers were late both on the pick up and drop off but they were very courteous and called to inform of dela...
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Ok Move
11/1/2010 Posted by M Vela
I have several issues with this
moving company. They were late by five hours, the movers did not provide me with an arrival date; however, the&...
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Good Experience
10/8/2010 Posted by C Meek
I was very skeptical about using a
moving company because of the horror stories I had heard. I was very nervous so I asked a lot of questions and probably drov...
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