Sasha Transport


Mover Report Card

Before Your Move
Accuracy of Estimate?91.91%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Not Good

I was told that padding and insurance was part of the estimate. But movers said it was not so they did not pad my furniture. They broke the end piece of my armoire, the side of my sofa and my loveseat was dragged in dirt. The movers pulled my mattresses down the hallway. They broke the JVC sign off the television. One of the movers was on his cell phone thoughout talking to his girlfriend. They did not have change so they kept my eight dollars.
A Thomas

Response from Sasha Transport

Everything was explained in great deal to the client. In regards to the wrapping the blankets are free of charge and tape is $2 per roll for a local move, again this was explained to the client. A. Thomas opted to sign a waiver form requesting and I quote "Do not wrap anything" which a copy was given to the customer. The client opted not to spend the extra money on tape so we can take the necessary steps to assure that nothing was damaged. The customers account of how items were "dragged and the JVC sign was broken" was exaggerated. We take a lot of pride in properly assessing and performing moves and can assure all future clients that this is a very rare occurrence of a client not wanting us to properly protect and mover her items.

Schaumburg relocation
3/22/2010 Posted by P Rao

The movers were courteous and they handled all our personal goods and furniture carefully. I would not hesitate to recommend them to my friends.

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My recent relocation
3/12/2010 Posted by A Morgan

The movers did a great job. They were very fast and friendly. My only piece of advice would be for the movers to lay something down on the carpet before mvoving someone out. In the winter/spring espec...

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On Ttme, surprise costs
3/9/2010 Posted by I P

The only issue I had with this moving company was the surprise extra costs at the end. In my original contract it was clearly stated that the stair fee was waved, but when the movers came they demande...

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Early, fast, and exceptional
3/2/2010 Posted by J Jennings

The movers were there early, but were willing to have lunch until I was ready to start the clock. There were three movers who moved quickly and professio...

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Great relocation
2/23/2010 Posted by C Dickson

They were great!

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