American Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?100.00%
Estimator's Profession Knowledge?Excellent
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?4
Was the staff courteous?5
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claims?No

Ingiosi Family Move

The company was fantastic with the entire process. The truck was delayed on the day of the move (to the fault of another customer), but other than that timing was excellent. The only piece of broken furniture was a five shelf bookcase...however, the bookshelf had been put together by my wife and the top shelf (the one that broke in half) had been put on upside down. If it had been put on right it would not have broken.

The mover was very knowledgeable and friendly. He gave us tips as to what the weather would be like in Arizona (where we moved to) as well as how to handle driving across country (Michigan - Arizona) with three cats. Our entire trip went very smooth. I will definitely consider this company when moving again!


T Ingiosi


Thank you
11/1/2010 Posted by J Klanderud

No significant damage, but yes there were scratches, and I am missing a piece that screwed an art easel in place. Overall, the service was great and made up for the minor damage. The workers were effi...

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Some Advice
10/29/2010 Posted by J Mathew

Make sure you know what all you "additional" costs are upfront. Know the process for who to talk to in case there is an issue such as names numbers. Take pictures before and after the items are packed...

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Smooth
10/27/2010 Posted by M Sperry

I just had some minor damages like a lamp broke, nothing major. I did not report it but I do have a box that is missing and I recently decided to call them to report it. They are sending me an email t...

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Move to Indy
10/25/2010 Posted by T Hastings

Overall, the experience was very positive. The movers were late both on the pick up and drop off but they were very courteous and called to inform of dela...

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Ok Move
11/1/2010 Posted by M Vela

I have several issues with this moving company. They were late by five hours, the movers did not provide me with an arrival date; however, the&...

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