US 1 Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?86.35%
Estimator's Profession Knowledge?Good
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?3
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

US 1 Van Lines

It was nearly impossible to get a human on the phone after they picked up my furniture - I could only reach someone if I acted like I was interested in getting an estimate. My phone calls were not returned, I was frequently disconnected when put on hold to reach someone, and at one point was told by an employee when asking about the consequences of a breach of contract "what are you going to do, sue me? Go for it."

Needless to say it required a threat of lawsuit and the guarantee of filing complaints with every Better Business Bureau they are registered with to finalize a delivery date for my furniture (and then they were 5 hours late).


C Mcglamry

Response from US 1 Van Lines

We were glad to be able to help this client resolve her inquiries. We also apologize that during the time frame referenced we had the unfortunate circumstance of several key employees being sick and out of the office, which did cause some discomfort for all involved.

Moving Company
11/13/2009 Posted by J Gordon

US-1 Van Lines picked up my furniture and never responded after two weeks about the status of my delivery. I am still waiting on a response aft...

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Moving Review
7/21/2009 Posted by F Tillman Jr

They arrived on time, but they were tired, from an earlier move. They moved slowly, and were unorganized. They did not have enough room for all of my belongings, even though I gave a good estimate ...

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Moving without any pain
3/27/2009 Posted by K Alam



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