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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?89.19%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?4
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Bad Experience/ Nightmare

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the phone opperater telling me that the movers should have been there already but, then I found out that they were still one hour and 20 minutes away. My moving time was schedule for 10am and the movers didn't arrive until 1pm and the guy in charge was not very polite when he showed up. I thought that they were very unprofessional and had no respect
H Johnson

Response from Starlight Relocation Inc LC

We thank you for your feedback.

Please note that it is a company policy to call prior to arriving/being late to a move. When booking the move customer was advised that we have a morning shift booked and we will call her as we had her way. We also mentioned that we hope we will be there by 10am. Unfortunately we were late. We do apologize for that but again customer was advised that we will call her as we head her way.

Saying that the mover was not apologetic - we can't look into that, it has been a while since the actual move. But we will reinforce that mater to the movers as we have no intention of keeping a customer waiting and manors are very important to us. Many customers who review our work mention that our movers are polite and professional;.

We are happy to learn that the actual move was good and again we regret that she had to wait, delays do happen and she was advised on that.

We wish the customer a happy new year!

Starlight
11/13/2009 Posted by A King

Quote was for $300 - $74/hour for min. 3 hours, $74 delivery charge. OK. So it took 3.5 hours. Final bill was $850. Did not receive a breakdown of charges and am still fighting with the company about ...

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Cost Higher Than Estimate
11/13/2009 Posted by C Riojas

The movers were good, but they used an excessive amount of packing materials to wrap furniture and charged us for it all. They charged us for rental of moving pad despite the quote saying they were...

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The Unknown
11/13/2009 Posted by T Hitt

The moving company was good, but I faced many charges that I didn't expect.

They gave me an estimate of per hour charges. Having never paid a company before to move me I was unaware of the...

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Local Move
11/13/2009 Posted by V Lee

I saved a little money wrapping my own mattresses, but had to fork out some for the cabinet, because of the glass. It was the cheapest estimate I got with 3 men moving, so it was a good deal. I did ha...

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Starlite Movers
11/13/2009 Posted by J Santos

I felt like the moving company was not forthcoming with additional charges for materials. The staff that did the move was excellent. I did feel like I overpaid.

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)