HomeMoving ServicesStarlight Relocation IncMoving Reviews

Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?82.95%
Estimator's Professional Knowledge?None
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?1
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No

Bad Experience

I was not happy with Starlight Relocation Inc. They wanted to charge me additional for moving my bedroom furniture. I didn't have enough money, so the owner told the movers that they are not allowed to move me and then try to say that I cancelled and wanted to charge me two hundred dollars ($200.00) for cancellation fee. I had to call the bank and put fraud alert on my account just in case they try to charge me the money for services that they did not rendered and they was the one that cancelled. Again, that was just for the bedroom furniture. We we didn't get pass that for the conversation regarding the remaining of my furniture in the house. I will not recommend this company.
N Hillary-bush

Response from Starlight Relocation Inc LC

Customer called us on the day of the move - while the movers were already on their way. We didn't charge her for that, although it is additional fee.

When we arrived and looked to see what was needed to be moved we explained to her that she has more items than she stated and she might have to pay more than originally quoted. She said she has no money and we explained that canceling the move can result in cancellation fee. We ended up having to go back to the office. Realizing that the customer can't pay for her move, out of consideration, we didn't charge the cancellation / rescheduling fee. She had no reason to put "fraud alert" on her account.

We regret that the customer is disappointed of our service. Customer failed to mention her last minute rescheduling and her subjective reading of the quote and guidelines. We follow protocol, came on time, and were ready to provide her with professional moving service.

We wish her all the best.

Starlight
11/13/2009 Posted by A King

Quote was for $300 - $74/hour for min. 3 hours, $74 delivery charge. OK. So it took 3.5 hours. Final bill was $850. Did not receive a breakdown of charges and am still fighting with the company about ...

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Cost Higher Than Estimate
11/13/2009 Posted by C Riojas

The movers were good, but they used an excessive amount of packing materials to wrap furniture and charged us for it all. They charged us for rental of moving pad despite the quote saying they were...

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The Unknown
11/13/2009 Posted by T Hitt

The moving company was good, but I faced many charges that I didn't expect.

They gave me an estimate of per hour charges. Having never paid a company before to move me I was unaware of the...

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Local Move
11/13/2009 Posted by V Lee

I saved a little money wrapping my own mattresses, but had to fork out some for the cabinet, because of the glass. It was the cheapest estimate I got with 3 men moving, so it was a good deal. I did ha...

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Starlite Movers
11/13/2009 Posted by J Santos

I felt like the moving company was not forthcoming with additional charges for materials. The staff that did the move was excellent. I did feel like I overpaid.

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)