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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?81.54%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?3
Was the staff courteous?5
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

Not a good experience

They didn´t show up the day of the service and no one call me to tell me that they were not coming. I had to call them myself to get an explanation and then they decided that they will be there the following day (Sunday) at 7:00a.m. When I asked if it could be later they answered that it had to be at that time because they had other jobs to take care of, so I had no choice but to take it or leave it. I had to take it because it was the last day that I had to move from my old apartment without paying extra rent days. I will not recommend this moving company.
S Pierre Dixon

Response from Starlight Relocation Inc LC

Indeed the customer is right, there was an error in the main office scheduling, the office manager, which is no longer with us to explain it in her own words,  didn't place her on the schedule correctly and we do sincerely apologies but we weren't able to correct that problem since our teams were out already.Aug is a very busy month.

On Aug the 26th we sent a survey email to try and get a feed back from the customer but We had no response. we try to Survey all our jobs.

We do again apologies for the inconvenience.
Starlight relocation Inc.

Starlight
11/13/2009 Posted by A King

Quote was for $300 - $74/hour for min. 3 hours, $74 delivery charge. OK. So it took 3.5 hours. Final bill was $850. Did not receive a breakdown of charges and am still fighting with the company about ...

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Cost Higher Than Estimate
11/13/2009 Posted by C Riojas

The movers were good, but they used an excessive amount of packing materials to wrap furniture and charged us for it all. They charged us for rental of moving pad despite the quote saying they were...

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The Unknown
11/13/2009 Posted by T Hitt

The moving company was good, but I faced many charges that I didn't expect.

They gave me an estimate of per hour charges. Having never paid a company before to move me I was unaware of the...

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Local Move
11/13/2009 Posted by V Lee

I saved a little money wrapping my own mattresses, but had to fork out some for the cabinet, because of the glass. It was the cheapest estimate I got with 3 men moving, so it was a good deal. I did ha...

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Starlite Movers
11/13/2009 Posted by J Santos

I felt like the moving company was not forthcoming with additional charges for materials. The staff that did the move was excellent. I did feel like I overpaid.

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)