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US 1 Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?93.43%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?3
Was the staff courteous?4
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Bad choice

At first I felt I had made a good choice. But turns out I didn't. They broke the end off my office desk and broke a piece of the socket off a lamp. The lead man told me to file a claim on the desk. I have repeatedly tried but the company so far has been unresponsive. I have filed a complaint with the BBB. I hope this helps.


G Carter

Response from US 1 Van Lines

We thank you for your information regarding your relocation. When moving, human error is something that we try to prevent. We have emailed the client instructions on how to file a claim. We apologize if you felt the company was unresponsive.

US 1 Van Lines
12/28/2009 Posted by R Reyes

The move itself was good. However, there were problems with the price and damages. Broken bedroom mirror.Broken legs on knight table. .. refused to unload the truck unless paid in advance.

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Would not recommend
12/24/2009 Posted by D Clark

The rep said that the staff would show up in uniform, they did not show up in uniform. The rep said that I would be getting 4 medium size boxes free of charge, but the staff charged me for boxes. <...

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Moving review
12/24/2009 Posted by H Garrett

I did not have a good experience, and they will not even return my phone calls

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Good Move
12/24/2009 Posted by jsavishin

US-One Van Lines, represented by Tommy, handled my family's recent move from West Palm Beach, Florida to Ithaca, New York.

They did a superb job. Everything arrived in a tim...

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Happy mover
12/23/2009 Posted by K Landini

The move went very smoothly, I would recommend them highly and will use them again in the future.

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