DN Van Lines Moving and Storage


Mover Report Card

Before Your Move
Accuracy of Estimate?61.76%
Estimator's Professional Knowledge?Limited
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?4
How did they handle your belongings?3
Was the staff courteous?5
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

DN Van Lines moving

The movers worked very hard. Our move was much bigger than they anticipated. I feel the estimator did not question me enough to give me an accurate quote - I told him the weight est based upon our move last year and as you can see there was a big discrepancy.

The crew that moved us worked hard and advised us of how best to handle our belongings as to where to put things in storage (theirs or local storage) as we moved into a temporary, small place. As the move was much bigger than they anticipated I feel some of our stuff got handled a little too roughly and a few things were broken - nothing of great value, but distressing none the less. I'll know better what overall rating to give them once we get all our belongings out of their storage in the next few months.


J Wilson

Response from DN Van Lines Moving and Storage

Thank you for your feedback. We appreciate you pointing out that although you thought the cost were higher than you anticipated, that our men worked hard to get the job done. I think that reason why the cost of you move increased was due to the fact that originally you had planned to move into a self storage location in Northampton and last minute decided to go into our storage in Marlborough, Hopefully the move out of storage goes well and it results in you having in overall positive experience with our company!

Move to the Berkshires
3/3/2010 Posted by H Terwedow

The move was difficult. Snowing conditions. 200 ft. icy driveway, which the truck couldn't get up. The movers hand-carried all of the load 200 feet up the icy driveway without a complaint. On time and...

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Worry-free move
12/22/2009 Posted by L Lally

They based their estimate on the hours to make the move--this was way better than the weight of the items because as the date approached--and even on the...

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Highly recommend this company
12/28/2009 Posted by D Ricci

These men told me what they were going to do and how I would be billed, and then did it and billed me accordingly. They came on time, and they arrived at my new location (35 miles away) in a very t...

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Awesome!
12/28/2009 Posted by M Connelly

These guys worked very efficiently and very quickly. They were actually done in less time than the original estimate. The whole thing was done in half the time that I had budgeted. Overall a great exp...

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Stress-free day
12/28/2009 Posted by H Mcisaac

The movers were not only courteous; they were diligent and fastidious. They worked around us, which was not an easy task but still made quick work of the situation. I would definately recommend t...

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