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US 1 Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?86.35%
Estimator's Profession Knowledge?Good
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?3
Was the staff courteous?1
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

US 1 Van Lines

It was nearly impossible to get a human on the phone after they picked up my furniture - I could only reach someone if I acted like I was interested in getting an estimate. My phone calls were not returned, I was frequently disconnected when put on hold to reach someone, and at one point was told by an employee when asking about the consequences of a breach of contract "what are you going to do, sue me? Go for it."

Needless to say it required a threat of lawsuit and the guarantee of filing complaints with every Better Business Bureau they are registered with to finalize a delivery date for my furniture (and then they were 5 hours late).


C Mcglamry

Response from US 1 Van Lines

We were glad to be able to help this client resolve her inquiries. We also apologize that during the time frame referenced we had the unfortunate circumstance of several key employees being sick and out of the office, which did cause some discomfort for all involved.

US 1 Van Lines
12/28/2009 Posted by R Reyes

The move itself was good. However, there were problems with the price and damages. Broken bedroom mirror.Broken legs on knight table. .. refused to unload the truck unless paid in advance.

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Would not recommend
12/24/2009 Posted by D Clark

The rep said that the staff would show up in uniform, they did not show up in uniform. The rep said that I would be getting 4 medium size boxes free of charge, but the staff charged me for boxes. <...

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Moving review
12/24/2009 Posted by H Garrett

I did not have a good experience, and they will not even return my phone calls

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Good Move
12/24/2009 Posted by jsavishin

US-One Van Lines, represented by Tommy, handled my family's recent move from West Palm Beach, Florida to Ithaca, New York.

They did a superb job. Everything arrived in a tim...

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Happy mover
12/23/2009 Posted by K Landini

The move went very smoothly, I would recommend them highly and will use them again in the future.

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