US 1 Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 71.00% |
| Estimator's Profession Knowledge? | Limited |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 4 |
| Was the staff courteous? | 2 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
| Was the moving company<br />responsive to your claims? | No |
No more moving companies for me.
Two hours into the move they wanted to charge for four hours or they threatened to leave with my furniture on the truck. I was forced to pay for the whole four hours and was treated very nastily.
J Alexander
Response from US 1 Van Lines
Thank you for your reply. We note that you had a three-hour minimum, with a one-hour travel time fee. We also note that the four hours you were asked to pay prior to unloading is standard procedure for moving companies. This information was also included in writing in the multiple emails sent to you prior to your move date. We apologize if you felt any person was not nice to you when trying to reiterate the company policies regarding when payment is obtained.
US 1 Van Lines
12/28/2009 Posted by R Reyes
The move itself was good. However, there were problems with the price and damages. Broken bedroom mirror.Broken legs on knight table. .. refused to unload the truck unless paid in advance.
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Would not recommend
12/24/2009 Posted by D Clark
The rep said that the staff would show up in uniform, they did not show up in uniform. The rep said that I would be getting 4 medium size boxes free of charge, but the staff charged me for boxes. <...
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Moving review
12/24/2009 Posted by H Garrett
I did not have a good experience, and they will not even return my phone calls
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Good Move
12/24/2009 Posted by jsavishin
US-One Van Lines, represented by Tommy, handled my family's recent move from West Palm Beach, Florida to Ithaca, New York.
They did a superb job. Everything arrived in a tim...
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Happy mover
12/23/2009 Posted by K Landini
The move went very smoothly, I would recommend them highly and will use them again in the future.
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