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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?89.19%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?2
How did they handle your belongings?4
Was the staff courteous?2
Did you buy moving insurance?No
After Your Move
Did you have any damages?No
Was the moving company<br />responsive to your claims?No

Bad Experience/ Nightmare

The movers showed up three hours late, no one from the company even call to let me know that they were going to be late. I was lied to on the phone by the phone opperater telling me that the movers should have been there already but, then I found out that they were still one hour and 20 minutes away. My moving time was schedule for 10am and the movers didn't arrive until 1pm and the guy in charge was not very polite when he showed up. I thought that they were very unprofessional and had no respect
H Johnson

Response from Starlight Relocation Inc LC

We thank you for your feedback.

Please note that it is a company policy to call prior to arriving/being late to a move. When booking the move customer was advised that we have a morning shift booked and we will call her as we had her way. We also mentioned that we hope we will be there by 10am. Unfortunately we were late. We do apologize for that but again customer was advised that we will call her as we head her way.

Saying that the mover was not apologetic - we can't look into that, it has been a while since the actual move. But we will reinforce that mater to the movers as we have no intention of keeping a customer waiting and manors are very important to us. Many customers who review our work mention that our movers are polite and professional;.

We are happy to learn that the actual move was good and again we regret that she had to wait, delays do happen and she was advised on that.

We wish the customer a happy new year!

Disappointment
9/8/2010 Posted by E Holran

They completely overbooked the crew. Originally they gave me a time window of 1pm - 3 pm. The guys didn't show up until after 5pm. No one from the moving company
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Very Good and Professional Movers
5/21/2010 Posted by J Talbo

It was a pleasure working with Starlight Relocation. The moving crew worked very hard and fast. I would recommend them.

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Review of Starlight Relocation
2/10/2010 Posted by S Barringtine

The original estimate was very low compared to the actual cost. The movers did not adequately explain the costs did not associate with using their suppli...

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cajun sistah
11/13/2009 Posted by S Bridges

The movers themselves did an OK job, but I had problems with how much I paid. First, the quote that I was given was wrong and the company did not stand by that quote. Number two, the cost such as l...

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Don't believe the quote
11/13/2009 Posted by B Mccallister

When I received the quote over the phone I was only told about the cost of the truck plus 3 men. I was totally surprised when they arrived to move me that they presented me with a page of costs tha...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)