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Starlight Relocation Inc LC


Mover Report Card

Before Your Move
Accuracy of Estimate?81.54%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?1
How did they handle your belongings?3
Was the staff courteous?5
Did you buy moving insurance?Yes
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsYes

Not a good experience

They didn´t show up the day of the service and no one call me to tell me that they were not coming. I had to call them myself to get an explanation and then they decided that they will be there the following day (Sunday) at 7:00a.m. When I asked if it could be later they answered that it had to be at that time because they had other jobs to take care of, so I had no choice but to take it or leave it. I had to take it because it was the last day that I had to move from my old apartment without paying extra rent days. I will not recommend this moving company.
S Pierre Dixon

Response from Starlight Relocation Inc LC

Indeed the customer is right, there was an error in the main office scheduling, the office manager, which is no longer with us to explain it in her own words,  didn't place her on the schedule correctly and we do sincerely apologies but we weren't able to correct that problem since our teams were out already.Aug is a very busy month.

On Aug the 26th we sent a survey email to try and get a feed back from the customer but We had no response. we try to Survey all our jobs.

We do again apologies for the inconvenience.
Starlight relocation Inc.

Disappointment
9/8/2010 Posted by E Holran

They completely overbooked the crew. Originally they gave me a time window of 1pm - 3 pm. The guys didn't show up until after 5pm. No one from the moving company
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Very Good and Professional Movers
5/21/2010 Posted by J Talbo

It was a pleasure working with Starlight Relocation. The moving crew worked very hard and fast. I would recommend them.

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Review of Starlight Relocation
2/10/2010 Posted by S Barringtine

The original estimate was very low compared to the actual cost. The movers did not adequately explain the costs did not associate with using their suppli...

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cajun sistah
11/13/2009 Posted by S Bridges

The movers themselves did an OK job, but I had problems with how much I paid. First, the quote that I was given was wrong and the company did not stand by that quote. Number two, the cost such as l...

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Don't believe the quote
11/13/2009 Posted by B Mccallister

When I received the quote over the phone I was only told about the cost of the truck plus 3 men. I was totally surprised when they arrived to move me that they presented me with a page of costs tha...

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5601 N Pima Rd, Scottsdale, AZ, 85250
| 800-248-MOVE (6683)