American Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 88.24% |
| Estimator's Professional Knowledge? | Sufficient |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 3 |
| How did they handle your belongings? | 5 |
| Was the staff courteous? | 3 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
move
It was hard to get prior notice about exact times and dates of move, satisfied, costly
T, Jernigan
Response from American Van Lines
Our office tries to make sure that we give all customers the notification they are looking for regarding pick up and delivery times. Final pick up and delivery dates should be provided no later than 24 hours before the date(s) on the estimate. However, this customer's final charges were within 10% of his original estimate and only because additional services were requested after the final estimate was prepared. We try at all costs to meet each of our customers expectations regarding the level of service we provide.
Excellent Customer Service
12/29/2010 Posted by K Reiner
Although our stuff was late arriving my experience working with this
moving company was great. Their customer service was exceptional and they were prompt and ...
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Piano Move
12/10/2010 Posted by D Heidemann
While the men who handled the move were very nice and worked hard, they were totally unpreparded to move a piano. Instead of being able to move it with the equipment normally used to move a piano, the...
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Smooth Move
12/8/2010 Posted by C Burkhead
Those wonderful young men went above and beyond any of my expectations. They were extremely courteous, more than helpful. They took great care of my belongings and wrapped everything with great c...
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Best Priced Movers
11/29/2010 Posted by W Capen
The
movers did a great job, The problem we had was that nothing was labeled so it took many hours of just going through boxes to figure out were things we...
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Good Movers
11/24/2010 Posted by C Botero
The young man who was assigned to my case was very professional and handled everything that I needed, and was always available to answer my questions. The
movers
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