US 1 Van Lines


Mover Report Card

Before Your Move
Accuracy of Estimate?93.43%
Estimator's Professional Knowledge?Sufficient
During Your Move
On a scale of 1 - 5, with 5 being the best.
Were your movers on time?5
How did they handle your belongings?3
Was the staff courteous?4
Did you buy moving insurance?No
After Your Move
Did you have any damages?Yes
Was the moving company responsive to your claimsNo

Bad choice

At first I felt I had made a good choice. But turns out I didn't. They broke the end off my office desk and broke a piece of the socket off a lamp. The lead man told me to file a claim on the desk. I have repeatedly tried but the company so far has been unresponsive. I have filed a complaint with the BBB. I hope this helps.


G Carter

Response from US 1 Van Lines

We thank you for your information regarding your relocation. When moving, human error is something that we try to prevent. We have emailed the client instructions on how to file a claim. We apologize if you felt the company was unresponsive.

My moving experience
3/15/2010 Posted by T Thompson

Very professional and courteous! I would use them again if I needed to and I will recommend them to others.

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No more moving companies for me.
12/28/2009 Posted by J Alexander

Two hours into the move they wanted to charge for four hours or they threatened to leave with my furniture on the truck. I was forced to pay for the whole four hours and was treated very nastily.

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US 1 Van Lines
12/28/2009 Posted by C Mcglamry

It was nearly impossible to get a human on the phone after they picked up my furniture - I could only reach someone if I acted like I was interested in getting an estimate. My phone calls were not ...

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US 1
12/28/2009 Posted by S Williams

A man named Tommy from US-1 Moving company was the first company to call. My fiancé was negotiating with another company on the other line who was more competitive so US-1 made promises in an attem...

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US1 Van Lines
12/28/2009 Posted by A Ortenzio

The movers were not personible. The supervisor did not speak adequate english to communicate with us. They were slow and took six hr vvs. the advertised four. I would not recommend this company.

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