US 1 Van Lines
Mover Report Card
Before Your Move
| Accuracy of Estimate? | 71.00% |
| Estimator's Profession Knowledge? | Limited |
During Your Move
On a scale of 1 - 5, with 5 being the best.
| Were your movers on time? | 1 |
| How did they handle your belongings? | 4 |
| Was the staff courteous? | 2 |
| Did you buy moving insurance? | No |
After Your Move
| Did you have any damages? | No |
| Was the moving company<br />responsive to your claims? | No |
No more moving companies for me.
Two hours into the move they wanted to charge for four hours or they threatened to leave with my furniture on the truck. I was forced to pay for the whole four hours and was treated very nastily.
J Alexander
Response from US 1 Van Lines
Thank you for your reply. We note that you had a three-hour minimum, with a one-hour travel time fee. We also note that the four hours you were asked to pay prior to unloading is standard procedure for moving companies. This information was also included in writing in the multiple emails sent to you prior to your move date. We apologize if you felt any person was not nice to you when trying to reiterate the company policies regarding when payment is obtained.
Bad choice
3/24/2010 Posted by G Carter
At first I felt I had made a good choice. But turns out I didn't. They broke the end off my office desk and broke a piece of the socket off a lamp. The l...
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My moving experience
3/15/2010 Posted by T Thompson
Very professional and courteous! I would use them again if I needed to and I will recommend them to others.
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US 1 Van Lines
12/28/2009 Posted by C Mcglamry
It was nearly impossible to get a human on the phone after they picked up my furniture - I could only reach someone if I acted like I was interested in getting an estimate. My phone calls were not ...
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US 1
12/28/2009 Posted by S Williams
A man named Tommy from US-1 Moving company was the first company to call. My fiancé was negotiating with another company on the other line who was more competitive so US-1 made promises in an attem...
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US1 Van Lines
12/28/2009 Posted by A Ortenzio
The movers were not personible. The supervisor did not speak adequate english to communicate with us. They were slow and took six hr vvs. the advertised four. I would not recommend this company.
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